Sometimes the red disk in the Time Timer PLUS can stop moving. If this happens, view the video below and try the following:
- Make sure that the clear lens that covers the face and red disk is completely snapped down. This lens must be fully snapped down and snuggly fitting in order for the red disk to move smoothly.
- If the disk still won't move on its own, rotate the red disk clockwise from 0 to 60 and keep rotating it back and forth. This will clear any dust or debris that may have become trapped under the disk. Now, rotate the disk counterclockwise until the disk is all the way back to 0.
- If both fixes listed above do not work, you may need to replace the battery. If the Time Timer PLUS needs a new battery, the disk will not move.
- If the red disk is still not moving after trying the options above and replacing the battery, please contact us to request a replacement.