If you're having issues with your Time Timer and would like to request a replacement item or part, we encourage all customers to first contact the retailer where they have purchased their Time Timer, especially if you are located outside the United States.
If the retailer is not able to provide a resolution, please contact us directly by completing REPLACEMENT REQUEST FORM and we'd be glad to help.
Did you purchase from Amazon?
- All purchases made through Amazon.com (US) fall under Amazon’s refund and return policies. You can start this process through your Amazon account.
- If your issue is not resolved or the Amazon warranty process has expired, please fill out our REPLACEMENT REQUEST FORM and we will be happy to process your request. All Time Timer products include a one-year warranty (from the date of purchase) for replacement only.
- Allow us 3-5 business days to process your request after completing and submitting the form.
- Need your replacement timer sent outside the United States? You’ll be required to pay a flat $20 fee in U.S. dollars to cover shipping costs. In addition, you’ll be responsible for paying all duties and taxes.